Terms & Conditions

When you book, we hold your seats for 15 minutes while you complete payment online with card, SPEI or OXXO via Mercado Pago. If payment is not completed within that time, the seats are released.

The price is confirmed at the time of booking and does not change afterward, even if we update our rates later.

Once your booking is confirmed, there is NO refund, reduction or modification for a cancellation on your part, for any reason. Please consider before booking that there are no exceptions.

The amount paid cannot be transferred to another trip, date or person.

Some tours run with a minimum number of people. If a departure does not reach that minimum, we will offer you a refund or an alternative date or route.

The tour is subject to changes for reasons beyond our control: weather, closures of tourist sites, operational or road conditions, among others. In those cases we may adjust the itinerary or schedule, even without prior notice.

Stay and return times are approximate, since these are shared tours and may vary due to traffic or road conditions.

We ask for punctuality at the meeting point and time. On some tours, the operator contacts you the day before to confirm the pickup time. If you do not show up at the agreed time, it is considered a cancellation on your part and no refund applies.

Unless stated otherwise, the price does not include meals or entrance fees. Optional activities (zip line, boat ride, snorkeling, among others) are paid directly on site and are not included.

The customer acknowledges that the experiences offered by Tali Tours may involve outdoor activities, walking on uneven surfaces, road transfers and other risks inherent to tourism.

By booking and taking part in any of our services, the customer declares that they do so voluntarily, that they are in adequate physical condition, and that they assume the ordinary risks arising from the activity.

Tali Tours will act with the diligence reasonably expected to provide the service safely; however, it will not be liable for accidents, injuries, illness, losses or damages caused by acts of God, force majeure, weather conditions, acts of third parties, the customer's own negligence, or situations beyond its control.

The customer is responsible for informing us in advance of any medical condition, allergy, physical limitation or special need that could affect their participation.

By completing your purchase you accept these Terms and all the trip policies described here.

These Terms & Conditions are governed by the laws in force in the United Mexican States. For any dispute arising from the interpretation or performance of these terms, the parties submit to the jurisdiction of the competent courts of the State of Oaxaca, waiving any other jurisdiction that may correspond to them by reason of their present or future domicile.

Questions? Email us at talitoursoficial@gmail.com.